Privacy policy

Privacy Policy

This Privacy Policy describes how nomorebarkaustralia.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

NoMoreBark Australia complies with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in the way we collect, use, disclose, and store your Personal Information.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information.”

Types of Personal Information collected:

  • Device Information

    • Examples: version of web browser, IP address, time zone, cookie information, pages viewed, search terms, and interactions with the Site.

    • Purpose: to load the Site accurately for you and to perform analytics to optimise the Site.

    • Source: collected automatically via cookies, log files, web beacons, tags, or pixels.

    • Disclosure: shared with our processor, Shopify.

  • Order Information

    • Examples: name, billing address, shipping address, payment information (credit card numbers), email address, and phone number.

    • Purpose: to fulfil orders, process payments, arrange shipping, provide invoices/order confirmations, communicate, prevent fraud, and offer marketing aligned with your preferences.

    • Source: collected directly from you.

    • Disclosure: shared with our processor, Shopify.

  • Customer Support Information

    • Examples: information you voluntarily provide when contacting customer support.

    • Purpose: to assist you with any inquiries or support needs.

    • Source: collected directly from you.

    • Disclosure: may be shared with third-party service providers to assist in support functions.

Minors

The Site is not intended for individuals under the age of 16.
We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help provide our services and fulfil our contracts with you.
Examples include:

  • Using Shopify to power our online store. Shopify’s Privacy Policy: https://www.shopify.com/legal/privacy

  • Sharing data with legal authorities if required by law (e.g., subpoenas, lawful requests).

Please note that your Personal Information may be disclosed to overseas recipients, including in Canada and the United States, for storage and processing purposes. We take reasonable steps to ensure that these recipients do not breach the Australian Privacy Principles.

Behavioural Advertising

We use Personal Information to provide targeted advertisements and marketing communications we believe may interest you.

Examples:

Opt-Out Links for Targeted Advertising:

Using Personal Information

We use your Personal Information to:

  • Offer products and services

  • Process payments

  • Fulfil your orders

  • Communicate with you

  • Screen orders for fraud

  • Provide marketing aligned with your preferences

Lawful Basis (GDPR)

If you are a resident of the EEA, we process your Personal Information under the following lawful bases:

  • Your consent

  • Performance of the contract between you and the Site

  • Compliance with our legal obligations

  • Protection of your vital interests

  • Performance of a task carried out in the public interest

  • Our legitimate interests that do not override your fundamental rights and freedoms

Retention

We retain your Personal Information for our records unless and until you request us to erase it.
For more details on your right to erasure, see the “Your Rights” section below.

Automatic Decision-Making

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor, Shopify, uses limited automated decision-making to prevent fraud, such as:

  • Temporary deny listing of IP addresses associated with repeated failed transactions

  • Temporary deny listing of credit cards associated with deny listed IP addresses

Selling Personal Information

We do not sell Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

Your Rights

GDPR (European Residents)

If you are a resident of the EEA, you have the right to:

  • Access your Personal Information

  • Correct or update your Personal Information

  • Erase your Personal Information

  • Port your Personal Information to another service

  • Object to certain processing practices

Contact us at the details below to exercise your rights.

Your information will initially be processed in Ireland and then transferred to Canada and the United States for storage and further processing (in accordance with Shopify's GDPR White paper: https://help.shopify.com/en/manual/your-account/privacy/GDPR).

CCPA (California Residents)

If you are a resident of California, you have the right to:

  • Know what Personal Information we collect

  • Request deletion of your Personal Information

  • Request corrections to your Personal Information

  • Opt-out of the sale of your Personal Information (we do not sell Personal Information)

If you wish to exercise these rights, contact us using the information provided below.

Cookies

We use cookies to optimize your browsing experience.
Cookies allow us to remember your login and site preferences, and track site usage for analytics and marketing.

Examples of Cookies We Use:

  • Necessary Cookies (e.g., session cookies, cart cookies)

  • Analytics Cookies (e.g., Google Analytics, Shopify Analytics)

  • Advertising Cookies (e.g., Facebook Pixel)

You can control cookies by adjusting your browser settings.
Learn more at: www.allaboutcookies.org.

Blocking cookies may affect your browsing experience.

Do Not Track

Please note that we do not alter our data collection and usage practices when we detect a "Do Not Track" signal from your browser.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Making a Privacy Complaint

If you believe that we have breached the Australian Privacy Principles or the Privacy Act 1988 (Cth), you may make a complaint by contacting us using the details below.

Please provide full details of your complaint in writing. We will investigate your complaint and respond to you in writing, usually within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Contact

For questions, complaints, or to exercise your rights, please contact us:

Business Name: NoMoreBark Australia
Email: contact@nomorebarkofficial.com
Postal Address: 54 Ferndell Street, South Granville, NSW, Australia

Last updated: April 29, 2025

If you are not satisfied with our response, you also have the right to lodge a complaint with your local data protection authority.