Refund policy

We want you to be completely satisfied with your purchase. If something isn't right, we’re here to help.

30-Day Return Policy

We offer a 30-day return window from the date you receive your item. To be eligible for a return, you must contact us within this period and meet the conditions outlined below.

How to Request a Return

To initiate a return, please contact our support team at:

📧 Email: contact@barkcontrolofficial.com

Once your return is approved, we will provide instructions on how and where to send your item.
Items sent back without prior approval will not be accepted.

Return Conditions

To be eligible for a return, your item must:

Be unused and in the same condition you received it
Be in its original packaging, with all included accessories
Include a receipt or proof of purchase

Return Shipping Costs

Customers are responsible for the cost of return shipping.
Items must be sent to one of our designated return centres (Sydney or Gold Coast, Australia). Return address details will be provided after your request is approved.

Refunds

Once your return is received and inspected, we will notify you of the outcome.

If your return is approved:

A refund will be issued to your original payment method.
Please note that bank or card provider processing times may affect when the funds appear in your account.
Depending on your bank returns can take up to a minimum of 7 business days to be returned into your account.

Damaged, Defective, or Incorrect Items

If your order arrives:

Damaged
Defective
Incorrect

Please contact us immediately at contact@barkcontrolofficial.com and include clear photos or videos of the issue.

We will resolve the matter promptly by offering a replacement or full refund.

Non-Returnable Items

The following items are not eligible for return:

Sale or clearance items
Gift cards
Perishable goods (e.g. food, plants)
Custom or personalised products
Personal care items (e.g. beauty products)
Hazardous materials (e.g. flammable liquids or gases)

Exchanges

We do not offer direct exchanges.
If you would like a different item, please:

Initiate a return for the original item.
Place a new order for the item you wish to receive.

Change of Mind

As a small business, we appreciate your understanding that we may not always be able to accept returns due to change of mind unless the return conditions above are met.
We encourage you to contact our team before purchasing if you have any questions about the product.

Our Commitment to Australian Consumer Law

We adhere to the Australian Consumer Law, which guarantees that all our products are:

Of acceptable quality
Match the description provided
Fit for their intended purpose
Safe and durable

If a product fails to meet these consumer guarantees, you may be entitled to a repair, replacement, or refund.

Contact Us

For any return, refund, or product-related enquiries, please contact: